British Sign Language
We provide a variety of services for people with hearing impairments in Derbyshire, such as interpreters, translation of printed materials and support.
To find out more information about our services and how you can access them, view our British Sign Language (BSL) videos on this page or visit our sensory impairment pages.
SignLive online video interpreters
Customers who prefer to use British Sign Language can contact us using a SignLive video interpreter.
This service is available from Monday to Friday between 8am and 6pm. It's free to contact us from your home.
You're advised to create a SignLive account (opens in a new window) before you use it for the first time. If you select 'Derbyshire' as your county when you make your account you'll get details of other organisations in Derbyshire who you can contact using SignLive.
You'll need a bandwidth of at least 256kbps upload and download (384kbps recommended).
To use SignLive on a smart phone or tablet you'll need to download the SignLive app:
- SignLive app for iOS (Apple) (opens in a new window) - you'll need iOS 9 or above
- SignLive app for Android (opens in a new window) - you'll need Android 5.0 or above.
You'll need a device with a front facing camera. Once the app has downloaded, log in using your account and select 'Derbyshire County Council' from the directory to contact Call Derbyshire.
SignLive on a PC or laptop
To use SignLive on a PC or laptop you'll need:
- a PC or Mac that runs Windows and has a webcam
- a modern browser such as Google Chrome or Mozilla Firefox. Windows version 8 or 9 can be used but will need a plug in.
To start using SignLive on your PC or laptop:
- Go to SignLive BSL Live (opens in a new window) and select 'connect'.
- Tell the SignLive interpreter you are calling Derbyshire County Council Call Derbyshire.
- You will be connected to an accessible customer advisor.
Welcome BSL video
The welcome video features a man using BSL. He signs information about our sensory impairment services and the main contact details. A transcript of the video is attached to this page. See our contact us page for more contact details, including text, minicom and SignLive.
Welcome to Derbyshire County Council BSL video (WMV, 2.2MB)
Low resolution suitable for a dial-up internet connection.
Welcome to Derbyshire County Council BSL video (WMV, 6.75MB)
High resolution suitable for a broadband internet connection.
We provide a number of publications in BSL video format including:
- Guide to Carers Services
- Guide to Dementia Services
- Handy Van Network
- Adults at Risk
- Putting People First.
The videos are available to view on the adult care YouTube playlist (opens in a new window) along with BSL versions of a variety of factsheets.
The following document is in Portable Document Format (PDF). You can download software to view PDF documents for free from the Adobe website (opens in a new window)