We have a complaints procedure detailing how complaints about the council should be handled.
In our complaints procedure you can find out how complaints will be handled, the two stages of the complaints procedure and also information from the local government ombudsman.
If you have a complaint or comment about the council please contact us.
If your complaint is about a service a child or young person has received from our children and younger adults social care service please see our children's social care complaints and praise section.
If your complaint is about a service you have received from our adult care service please see our adult care complaints and praise section.
You can also find out how to take your complaint to the local government ombudsman if you don't think we have dealt with it fairly or well.
The following documents are in Portable Document Format (PDF). You can download software to view PDF documents for free from the Adobe website (opens in a new window)
- Complaints procedure information (47KB)
- Complaints procedure guidance (158KB)
- Cabinet report - revised corporate complaints procedure and guidance (105KB)
- Putting People First - Comments, compliments and complaints (482KB)