Local Government Ombudsman

The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained.

The Ombudsman investigates complaints about most council matters including housing, planning, education, social services and council tax.

The Ombudsman who deals with this council is at:

The Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH

Tel: 0300 061 0614 or 0845 602 1983
Fax: 024 7682 0001

The Local Government Ombudsman has a leaflet called "Complaint about the Council? - How to complain to the Local Government Ombudsman". You can get a copy by telephoning or writing to the address above or you can download it from the Ombudsman's website at www.lgo.org.uk (opens in a new window)

If you have an enquiry about the Local government Ombudsman's service you can telephone their Adviceline on 0845 602 1983.

The Local Government Ombudsman service also provides training courses on complaints handling for local authorities. If you wish to see details of courses available use the link in the related links section.