Local Government Ombudsman

The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained.

The Ombudsman investigates complaints about most council matters including housing, planning, education, social services and council tax. 

The Ombudsman who deals with this council is at: 
Beverley House 
17 Shipton Road 
YORK 
YO30 5FZ 
Telephone 01904 663200 
Fax 01904 663269 

The Local Government Ombudsman has a leaflet called "Complaint about the Council? - How to complain to the Local Government Ombudsman". You can get a copy by telephoning or writing to the address above or you can download it from the Ombudsman's website at www.lgo.org.uk (opens in a new window) 

If you have an enquiry about the Local government Ombudsman's service you can telephone their Adviceline on 0845 602 1983.

The Local Government Ombudsman service also provides training courses on complaints handling for local authorities.  If you wish to see details of courses available use the link in the related links section.

Related documents

The following documents are in Portable Document Format (PDF). You can download the PDF software for free from the Adobe website (opens in a new window)

DirectGov