Complaints and praise

• to deliver services fairly
• to be polite and courteous
• to use your comments to improve our services
• to provide a named member of staff to deal with your enquiry
• to answer telephone calls promptly
• to reply to letters quickly
• to meet local people on request
• to welcome visitors to council establishments
• to develop standards of services, so you will know what to expect from them.  

Statistics show our services are among the best offered by any local council in the country. But we realise that they can always be improved, and sometimes things do go wrong.

If you have a complaint, or if you want to suggest improvements, get in touch with us and we will do our best to help.

Our complaints procedure gives information on what constitutes a complaint, how we will handle it, the stages of the process and also information on the Local Government Ombudsman.

If you have a complaint, comment or compliment please email Call Derbyshire.

You can also raed our Comments, Compliments and Complaints leaflet which contains a useful form you can fill in and send back to us.

If your complaint, suggestion or praise is about a social care matter then please use the separate legislative process that's available for social care services complaints and praise.