Complaints and praise
We aim to provide high quality services and make nine promises to local people:
- to deliver services fairly
- to be polite and courteous
- to use your comments to improve our services
- to provide a named member of staff to deal with your enquiry
- to answer telephone calls promptly
- to reply to letters quickly
- to meet local people on request
- to welcome visitors to council establishments
- to develop standards of services, so you will know what to expect from them.
Statistics show our services are among the best offered by any local council in the country. But we realise that they can always be improved, and sometimes things do go wrong.
If you have a complaint, or if you want to suggest improvements, get in touch with us and we will do our best to help.
Our complaints procedure gives information on what constitutes a complaint, how we will handle it, the stages of the process and also information on the Local Government Ombudsman
If you have a complaint, comment or compliment please contact email Call Derbyshire If your complaint, suggestion or praise is about a social care matter them please use the separate legislative process that available for social care services complaints and praise
