Suggestion, praise and complaints
We are constantly looking for ways to improve our services to the community, the following information provides details of how to contact us with your views.
If you have a suggestion, complaint or a compliment write to us at the address below, or email yourviews@derbyshire.gov.uk
If you feel that we have failed to provide a service, acted wrongly or treated you unfairly or discourteously then we want to investigate and put things right. Details are given below on how to access the process for making a complaint.
If you have a complaint that involves Residential Care, Foster Care or Domiciliary Care you can also direct your complaint to the Commission for Social Care Inspection. The Commission can be contacted at their local office on 01332 851800, or by writing to or clicking on the following heading to access their website:
Commission for Social Care Inspection (opens in a new window)
South Point
Cardinal Square
Nottingham Road
Derby
DE1 3QT
We have a leaflet about the Suggestion, Praise and Complaints procedure that can be accessed by using the more information link at the bottom of this page. Or alternatively the Complaints Procedure Explained for people who receive Social Care Services in Derbyshire which provides a description of the full procedure.
This is available in Portable Document Format (PDF). You can download the PDF software for free if it isn't available on your computer. Download Adobe Reader (opens in a new window) or visit our information pages to find out more about accessing PDF files.
