13 Binscombe Lane Oakwood Derbyshire DE21 2AZ
Rated 5 out of 5 Rating based on 96 reviews (?) Rate this Trusted Trader

Joined on 11/02/2014

About TVconfused
TV Confused provides an independent Digital TV installation to Derby, Nottingham and the surrounding area. It was started in 2006 by myself, Alan, where I saw there was a growing need in the market to use my experience, having worked in electrical retailing for over 30 years, to provide a personal, reliable service at an affordable price, that the large retailers were failing to deliver. TV Confused can provide solutions to many different problems of the modern digital age, such as retuning, reception and interference issues, full set up and connection of new equipment, instruction on use, TV wall mounting, etc. For more information please visit

Location map

This is an approximate location based on the business's postcode.

Customer reviews for this trader
Attended on time. Found the solution quickly, repaired the problem.
Excellent service. Helpful & friendly. I felt very comfortable having Alan in my home. He sorted out my tv problems with expertise and care.
Came on time, very helpful, very efficient, pleasing personality.
Alan is an extremely helpful person and does a high quality job at the time he agreed to do it.
Prompt, efficient and friendly service. Very satisfied.
Alan was a very friendly helpful gentleman, he arrived at the time he said he would. He worked efficiently: explained carefully what he had done. His charge was extremely fair. I would have recommended his to friends.
A very friendly person who explained things to me very well and set up all I needed on my new TV.
I will be pleased to pass on his name to our friends if they need this service.
An extremely polite and efficient young man who really knew what he was doing.
Very friendly, professional. Explained all stages of work neat and tidy workman knowledgeable. Gave us confidence did job well.
Impressed with engineer's professionalism and knowledge. Very polite, respectful and helpful.
Very good service
Arrived on time and carried out the work required in a pleasant and professional manner. Made sure everything was working before leaving.
Pleasant, arrived on time, next day service. Explained what had happened and what he was doing to rectify the problems.
This trader was extremely thorough and had endless patience. The installation proved to be more complicated than he or we thought but he persisted with everything worked to his satisfaction. We were very impressed with both the service and the provider.
Fabulous quick and efficient service. Really friendly - would highly recommend.
Gave good time slot which he kept too. Polite, very helpful in explaining use of equipment.
Alan took a lot of time making sure I knew how to operate this new TV - confused you would call me!
Came same day I rang - 21 December. Very good service and Christmas too.
Excellent service, will use again.
We were fitted in the same day of ringing even though he was very busy. Problem was fixed very quickly and a lot of good advice given. Explained everything in easy to understand terms and really gave me confidence in his expertise. Would not hesitate to use again or recommend to anyone.
A very pleasant person and explained what was wrong and talked us through what he did.
Friendly, professional, explained everything he was doing would get in touch again if I had any problems.
I rely upon TV, I'm 81 and partially disabled physically, so rely on needs & politics etc on the TV.. The TV signal was not available so I phoned Alan through ''grapevine''. He came the same day and I have never had better service or equipment. Alan is a gentleman, polite and explained the problem clearly and dealt with it. I felt at ease at all times. An outstanding young man who is a credit to your Trusted Traders. Don't lose him - I do not flatter folk but speak honestly.
Very competent and efficient with very pleasant helpful attitude.
Was pleasant and explained so I could understand what he was doing and left with me knowing a little more about how my Freeview HD box works.
A good job. Excellent always. Out of my Bible! Thanks.
Very professional but friendly service - definitely use again!
The gentleman was very friendly, giving advice and help. I would highly recommend him (and have done!) to others.
A very pleasant and informative guy. Very professional and prepared to explain things in a simple to understand way. Will use again and would recommend him.
Quick & understandable service!
Alan was a very pleasant individual to have in our home. Did his best to explain all the work he was doing - me not being very technical.
Alan turned up when he said he would, was very friendly and quickly diagnosed the problem. Explained how we could get the HD channels we wanted without having to have a satellite dish repair. He tweaked the tv settings so we now have a better picture than before. Gave us advice on tv's and recorders to consider for the future. Would highly recommend.
Good clean worker. Explained everything he was doing and told me what to do in case of future problems.
Alan was very friendly and professional. He made a detailed amendment and then fixed the problem. He also gave me some useful advice on how to best use our different digital boxes.
We would thoroughly recommend Alan because he is very competent and knowledgeable. He charged a fair price and we are very pleased with all his work.
Excellent service, most helpful. Very fair pricing.
Alan came the following day from contacting him. Very knowledgeable and quickly sorted out the problems we had.
We found that Alan from 'TV Confused' was extremely helpful - explained everything in great detail and was most patient. Being over 80 it is not always easy taking things in but he was excellent!
Alan gave prompt, efficient and professional service and advice
Alan arrived at agreed time, was efficient and courteous. Happy to recommend this service provider.
Mr Maclachlan was very helpful & gave clear advice & instructions at an extremely fair price. It is nice to know there is someone like him in our area.
Charming man. So helpful gave lots of advice. As to where to get a new TV if need be. Also name of an aerial supplier.
Alan arrived at the promised time and rectified the problem promptly and efficiently.
He took the time to show me things the system would do that I didn't know about. £30 well spent and I will certainly be confident in using him again and passing on his telephone number to friends.
First class job.
Lovely customer service. Explained everything clearly.
Alan was exceptionally quick and efficient explaining everything he was doing as he worked. Very friendly & trustworthy.
Arrived on time - on a Saturday morning - phone call made the previous day. Very pleasant & helpful.
Although we are in Notts the Trusted Trader system is excellent.
Excellent service, prompt courteous informative. Well done Alan! Thank you.
Alan was excellent, he came in less than 24 hours. Explained what he was doing clearly without being patronising and advised what to do in the future - excellent service & a good price.
Very reliable and prompt.
Arrived within agreed time, got straight on with the job. Completed in one and half hours. Patient. Explained how to use the equipment and was prepared to answer questions. Said to call back any time if problems, great.
Excellent service from Alan. He came to see me the day after I called him, diagnosed the fault very quickly and returned to set up my new recording box. Very reasonable price. I wholeheartedly recommend him.
Engineer gave us very useful information on how to check our Sky Box for connection to signal. He also showed us how to access HD and information on change in channel numbers. Finally, he gave us information on how to use Trusted Trader. We were delighted with the friendly, informative service.
I made call left message a call back within 1/2 hour. Visit arranged Alan came looked at the problem sorted it out, checked 2nd TV we had. 3/4 hours and he was finished and gone left a card with info on so we could keep it for future problems. We will call him again.
Each step of the work was explained to us, clearly and helpfully and was completed in quite short time. We are very happy with the result.
Alan was a very pleasant person explaining throughout what he was doing and why, also gave some tips on how to cook beef with equipment I have.
I found the ad in the NG16 magazine. The 'Trusted Trader' mention gave me the confidence to call. Thank you.
Alan used his magic to repair and tune Youview box. Was punctual and very pleasant to speak to.
First class in every way
Very good service. Came on the day problem identified.
A very polite friendly and professional service. Alan took his time to explain everything fully, and happy to re-cap and make sure we were happy with everything. I am very happy to recommend this company.
Alan was a courteous young man and knew what he was doing and reasonable charge.
Very friendly, informative service. Alan was very knowledgeable and helpful. Reasonable price too. Highly recommended.
Alan came very promptly after our call, even phoned to say he would be half an hour late. He explained each problem clearly as he rectified it and was here for an hour. Gave us helpful advice on a new video recorder and took the old one to dispose of, offering to come back and reset a new one. We definitely will only use Alan in future. He was friendly, efficient and for all that only charged £40. Amazing!
I found Alan's business in NGS Magazine. We arranged for him to call for an assessment. He was punctual, courteous & very efficient. He is the perfect man for the job job and I cannot rate him too highly. He is excellent.
Alan was very helpful and thorough in the work he had to do for me.