Derby's only member of the Master Locksmiths Association. Licensed and inspected by the MLA. All types of locks supplied, installed, opened, and serviced. We take great pride in giving our customers an efficient, prompt and professional service at competitive rates.
Recently the lock on the front door broke and I was unable to secure my property. After my initial panic I rang this company and Richard came out within an hour. After assessing the job he was able to advise me of my options - even better news when he was able to replace the faulty part. The job was completed within a couple of hours. Panic over! Thank you for providing a very friendly, professional and efficient service.
Reviewed on 26/10/2017
Our office door in Burton on Trent would not lock - on a Friday night. Tried other companies who were not keen to come out. Toons were with us in under 30 minutes and fitted a new gearbox in 15 minutes. Friday night and marriage saved! Fully recommended.
Reviewed on 14/08/2017
Prompt, courteous and friendly service along with views on what precautions were maybe necessary - and which were maybe not.
Reviewed on 09/08/2017
Richard was prompt, helpful, and did a good job for us and the patio window lock, despite its age. I'd recommend him highly.
Reviewed on 07/08/2017
Bit late in placing this review but had to say how brilliant Bernard Toon and Son Locksmiths are. We had just moved house and needed our locks changing. Within a couple of days the job was done. Excellent all round. Would have again.
Reviewed on 30/07/2017
Bernard Toon was very helpful, and more to the point was able to repair our door mechanism for much less than I expected instead of an expensive replacement. Thank you!
Reviewed on 30/06/2017
Richard was really helpful and patient when going through the locations for the work we required. Would definitely use Richard again and would recommend him to anyone I know.
Reviewed on 31/05/2017
Really helpful, provided an excellent service and would use again.
Reviewed on 28/04/2017
Richard was very pleasant, worked quickly, cleanly & efficiently. Once with me, I showed Richard my front door lock (he'd come to mend my back door), as I was concerned it was becoming faulty. For a very reasonable extra charge, he kindly agreed to repair both doors. I am very happy with the work completed.
Reviewed on 24/04/2017
Excellent service, totally reliable and good attitude.
Reviewed on 24/04/2017
Arrived quickly and replaced the door lock. Explained the types of locks available and the cost. Job completed in 20 mins overall, from phone call to completion time was just under an hour.
Reviewed on 06/04/2017
Arrived on time. Cleaned up after. Explained everything.
Reviewed on 02/02/2017
Richard was extremely polite when I rang for a quote and extremely helpful with my queries. He did an excellent job and was tidy and professional during his time inside of the property. Very honest and trustworthy and an established company in Derby.
Reviewed on 31/01/2017
I've used Bernard Toon and Son, Locksmiths before and had no hesitation in calling them in today when the back door lock had broken and it's key didn't function. Mr Richard Toon arrived quickly, diagnosed the problem and measured up. He had the broken lock replaced and a new internal 'Thumb-lock' fitted within an hour. His price was fair and workmanship excellent. He is professional, as well as pleasant. There was no callout charge. I recommend them highly.
Reviewed on 28/12/2016
A really nice guy who knew his craft. Nothing was too much trouble and he did use a dustpan and brush at the end of the job.
Reviewed on 09/12/2016
Mr Toon turned up on time. He was friendly, polite and helpful. He did a brilliant job and we would certainly use him again.
Reviewed on 10/11/2016
Richard was very helpful, very courteous, very professional & very efficient & I wouldn't hesitate to use him again if necessary, or recommend him.
Reviewed on 03/10/2016
Very efficient and quick service. Would definitely recommend this company.
Reviewed on 26/09/2016
Richard was very knowledgeable and did an excellent job. He attended us promptly and charged a very reasonable price. He was also extremely pleasant to deal with. We would highly recommend him to anyone looking for a first class locksmith.
Reviewed on 01/08/2016
Very pleased with the work, efficient but friendly, explained everything. Will recommend.
Reviewed on 20/05/2016
We have used Richard before very helpful man and pleasant. Richard is very good at his job.
Reviewed on 18/05/2016
Came the same day as I telephoned which was great as we could not use the door. Excellent job, good price and he gave me some good advice. Very polite and efficient and I would certainly recommend Bernard Toon Locksmiths.
Reviewed on 18/05/2016
Excellent service, arrived at time stated. Informed of price for repair and then completed and even cleaned up! Very happy customer.
Reviewed on 28/04/2016
Same day service. Fixed problem quickly, explained cause & how it would be properly remedied. Extremely polite & helpful.
Reviewed on 07/03/2016
Fast professional service & took time to educate me about the right locks to fit.
Reviewed on 08/02/2016
Richard was polite, helpful and informative. Completed the job within an hour of arriving and tidied up before he left. Gave advice for future door issues and would highly recommend him to friends and family.
Reviewed on 02/02/2016
Quick response. Came when he said he would. Polite, friendly and efficient. Explained options.
Reviewed on 22/01/2016
Friendly, efficient and trustworthy.
Reviewed on 13/01/2016
Excellent customer service from first visit to give quote and revisit to carry out work. Good quality workmanship. Very happy.
Reviewed on 11/01/2016
Great communication. Charged less than quoted and fixed the door straight away.
Reviewed on 09/01/2016
Came on time, did job well no mess & very polite.
Reviewed on 02/12/2015
Bernard Toon & Sons are definitely A "Trusted Trader".
Reviewed on 04/11/2015
Reviewed on 03/11/2015
Very efficient, prompt service; Richard arrived on time and was friendly and polite. Would definitely recommend their services.
Reviewed on 08/10/2015
We had a prompt, good and fair service and felt very please with the service provided.
Reviewed on 17/09/2015
Richard (son) arrived at the arranged time and quickly sorted out the problem, which was a patio door lock that had jammed in the locked position. I would recommend and use again.
Reviewed on 16/09/2015
Mr Toon was very prompt and attentive and worked very efficiently to a high standard. Having used him before I recommend him highly.
Reviewed on 11/09/2015
Very professional and carried out job with precision and confidence.
Reviewed on 13/05/2015
Arrived very quickly after initial call, very polite and professional.
Reviewed on 06/05/2015
Same initial good information on my 1st tel call. Arrived at time given. Very polite. Good workman. Will use again and would recommend.
Reviewed on 27/04/2015
A kind & courteous person. Very efficient & knowledgeable.
Reviewed on 15/04/2015
Very quick polite, helpful and understanding of the issue - first class service.
Reviewed on 08/04/2015
Someone you can trust. Prompt and professional service - highly recommended.
Reviewed on 20/03/2015
Very efficient and friendly service. Would recommend to anyone requiring a locksmith.
Reviewed on 04/03/2015
Lovely polite tradesman, very fair price and prompt service. Would definitely recommend to a friend.
Reviewed on 03/03/2015
A good job (professional) at a good price.
Reviewed on 25/02/2015
Very prompt and helpful service.
Reviewed on 19/02/2015
I am a lady who lives along and is concerned about personal security. I have used Mr Toon previously in an emergency, hence asking him back. His service is prompt, polite and professional. I have every confidence in him and have no hesitation in recommending him to others.
Reviewed on 02/02/2015
Excellent job. Richard was very helpful, turned up on time and was very knowledgeable and courteous.
Reviewed on 13/01/2015
Richard the son carried out the work. He was very friendly and nothing was too much trouble. It was over Christmas holiday but was so willing to do work. Thank you. Recommend to all.
Reviewed on 05/01/2015
Came within an hour of us ringing. Very polite & tidy. Fitted new lock quickly & answered all questions clearly. Highly recommend.
Reviewed on 02/01/2015
A personable man, polite, respectful and friendly. Someone who I would use again.
Reviewed on 30/12/2014
Cant fault the man. Excellent in every way possible.
Reviewed on 15/12/2014
Prompt response to call-out, excellent advise and service. Polite and friendly, would certainly recommend.
Reviewed on 26/11/2014