24 hour mobile computer services with a response time of less than 48 hours.
Called Mark after my system started to make a strange grinding sound and would hang for a few seconds. His time keeping was amazing he gave me a time for his arrival and as agreed he was there bang on time if not a few minutes early. Charging lower than most mobile techs I was sceptical at first to what I was letting myself in for, But within a matter of moments he had isolated the fault given me an exact price for the fix and data transfer as it turns out my hard drive was at fault. As sure as the taxman claims my hard earned cash each pay day Mark had my system back up and running with no grinding or hanging and this was one day before he had anticipated we spoke and agreed a time that was appropriate for myself to have the system delivered back. May I add that I was amazed by the speed that my system now runs I can only imagine he must have tweaked the setting on windows for me. Thank you Mark you remained professional at all times even when I was bombarding you with what felt like a million and one beginner questions and should anyone ask if i know a man for computers ill be sure to send them your way.
Reviewed on 09/12/2017
Highly recommend Mark. I will use no one else. Mark has always serviced and installed software on my computer for a good number of years and I know if I have any problems he is always there to help and advise. Very courteous and conscientious about his work.
Reviewed on 05/12/2017
Great service as per usual I've been a customer for over 5 years now.
Reviewed on 28/11/2017
When I called insomnia IT systems I had a very polite conversation with the owner called Mark when I told him what problems I was having with my computer he straight away had a good idea of the problem, but to my surprise when I asked if he could come and look at it he came the next day and quickly and efficiently looked at my computer and got rid of a lot of viruses I didn't know I had I just thought it was playing up, but I know for future problems I can rely on Mark at Insomnia IT systems because I was very happy with the service he provided.
Reviewed on 23/11/2017
Mark is very helpful and goes out of his way to make sure I understand exactly what the problem is and explains how he is going to sort it. He is always polite and helpful and I know I can trust him to deal with my computer problems in a fair and honest way, unlike others in the past. I would fully recommend him to anyone who needs help with their IT problems.
Reviewed on 22/11/2017
Mark is an exceptionally pleasant gentleman, he is extremely good at his work with fantastic knowledge, Mark will always return calls and is on time, I am very pleased I have got to know him and trust him 100% with any IT problems.
Reviewed on 22/11/2017
We've used Mark to solve I.T issues for a number of years now and have always been fully satisfied. He is always prompt, friendly and helpful and I have no hesitation in recommending him.
Reviewed on 21/11/2017
Great job from start to finish, found the hardware issue straight away and I was back up and running within 24 hrs.
Reviewed on 20/11/2017
*Customer feedback* I am unable to comment on the quality of this trader's work, his excessive pricing means that replacing a computer is far cheaper than repairing one. He was also extremely rude, has no care for customers and when I informed that I did not require his services and ended the call, he insisted on calling me back to bully me into accepting his overpriced service. I would never trust this trader. *Traders reply* I would like to start by thanking Mr Rees for his comment and for gifting me the opportunity to respond without prejudice. I have never carried out any work for this customer. I provided Mr Rees a price range as he was unable to give me the relevant information on his laptop to provide a precise quotation for his broken laptop screen. Mr Rees was unhappy with the generic price range of £80-£115 (price includes screen required, collection, fitting, testing and returning it to the customer), stating he could get a new laptop cheaper than the repair cost. To prove my prices are fair I would like to quote Which? Magazine computer repair cost guide published 24th October 2017, the price to supply and fit a standard 15.6" screen is £120. Therefore the price range I provided Mr Rees was below the price given by a highly rated consumer advice media. I provided all information in a polite and professional manner before the customer ended the call abruptly. I attempted to contact Mr Rees to discuss the matter further but this was met with hostility. I take pride in having a 100% positive feedback rating with reviews stating how polite and professional I am, and I feel this is enough evidence to dispute Mr Rees's comment.
Reviewed on 13/11/2017
Very good and reliable service.
Reviewed on 13/11/2017
Mark has done an excellent job in diagnosing my computer fault. He is extremely professional in his work, while at the same time friendly and explaining all along in detail what he was doing. His First Class knowledge of IT and all that it encompasses leaves me in no doubt but to recommend him to anyone.
Reviewed on 31/10/2017
I would like to say how polite and professional Mark was when he arrived to fix my laptop. He gave me some great advice on buying a new laptop as the one we have could only be repaired temporarily as had for a long time. I will certainly be using him again.
Reviewed on 18/10/2017
Mark was able to visit within 48 hours and carried out the required work quickly and professionally, and for a very fair price. I would have no hesitation in contacting him again for any IT needs, and am very happy to recommend him.
Reviewed on 07/08/2017
I would have no hesitation in recommending Mark to other individuals or businesses. He has a large amount of knowledge and experience in what he does and without his help and advice my business would not be as efficient without his services.
Reviewed on 23/02/2017
Mark removed viruses from my laptop and now works faster than ever. Highly recommend.
Reviewed on 15/02/2017
It was a very useful hour. Mark knew exactly how to correct the faults on my laptop. He worked well and did not waste time. It was time well spent I am very pleased and have booked Mark to do regularly maintain my laptop. 10/10
Reviewed on 08/02/2017
I contacted Mark after reading positive feedback on trusted trader. I was worried about security following an incident shortly before Christmas which had made me anxious and decided a professional was required to check that my devices were secure. Mark arrived on time the following day. He answered all my questions in a way I could understand was patient and friendly I would recommend Mark without hesitation and will be contacting him again when my security is up for renewal to avoid all the headaches and hassle. Love this forum and use it every time I need a tradesman. Thank you.
Reviewed on 07/02/2017
Mark has done work for me before (July 2014) and I had no hesitation requesting his help this time. Friendly and pleasant. Very professional in his approach. Explains his investigations and discusses solutions.
Reviewed on 27/10/2016
Initially found Mark's details through the Trusted Trader network some 18 months ago when problems developed with my lap-top. I was very impressed with the professional, prompt and first class service he offered - he was able to resolve the issue within 3 hours of my initial telephone call. Since that time I've had to contact Mark on a number of occasions and each time he responds positively and I am back up and running in not time at all. He has a first class knowledge of IT systems, is professional in everything he does and I would have no hesitation in recommending him to anyone with PC/lap-top issues
Reviewed on 22/10/2016
Mark Evans is a really nice man who is extremely patient with older and less computer literate people. I have been delighted to have his expertise, available when needed and could not recommend him any more highly. Thanks Mark.
Reviewed on 17/10/2016
Prompt, punctual and professional friendly manner.
Reviewed on 17/10/2016
I have no hesitation in recommending Mark for an efficient and excellent service. He is very friendly, with clear explanations, advice and a brilliant follow-up service.
Reviewed on 04/10/2016
Mark is usually able to come to sort out my computer within a couple of days and works quickly to sort out the problems.
Reviewed on 27/09/2016
Mark arrived at the agreed time and carried out the reprogramming in a very efficient manner. I would not hesitate in using his services again or recommending him to anyone requiring his help.
Reviewed on 22/09/2016
Excellent service as always - helpful, efficient, very good results
Reviewed on 19/09/2016
Came the same day. Very professional attitude, carried out the work required. I would highly recommend Mark to everyone of any age group.
Reviewed on 16/09/2016
After telephoning Mark my laptop was picked up from my property, repaired to my satisfaction and delivered back to me within a couple of days. Excellent service with a guarantee at a very good price.
Reviewed on 12/09/2016
I have annual 'service' checks on my computer but know that I can call on Insomnia if if I have any problems as today.
Reviewed on 09/09/2016
Mark is always willing to come out, explains what he is doing, is thorough and careful and I trust his work totally.
Reviewed on 09/09/2016
An excellent service, always reliable and flexible. Home service always useful, would recommend to anyone.
Reviewed on 07/09/2016
Excellent job done very gentlemanly trader, explained everything very clearly.
Reviewed on 19/08/2016
I contacted Mark of Insomnia IT Systems through your Trusted Trader web pages in a mild panic after realizing I had downloaded a virus to a laptop via an e-mail attachment. He responded within a few hours and was on-site the following day. He gave me great reassurance that I had not been stupid and was merely an unfortunate victim of a common scam. He also cleared the laptop of the virus within half an hour. The reconfiguration of the laptop took another 24 hours but it was back with me within that time fully cleansed and operating much quicker than it ever had done. Although Mark had never seen my IT facilities previously he was obviously very knowledgeable and familiar with all things IT. In addition to this he talked me through the problems and solutions in a very understandable manner. I have no hesitation in recommending him to anyone for advice and guidance on any IT issues.
Reviewed on 27/07/2016
Very knowledgeable, very patient and polite. A tremendous help charges a very good price and a bonus not to take away equipment to repair but comes to you and fully explains all problems and repairs. I would have Mark again and would recommend him to whoever needed computer repairs.
Reviewed on 30/04/2016
Friendly nature and very helpful with explanations.
Reviewed on 26/06/2015
Prompt and efficient service at a fair price.
Reviewed on 27/05/2015
Computer tower built to customer specification. I was highly satisfied with the overall service. The computer technician very knowledgeable regarding computer software and components. Very helpful, particularly in the way he explained the more technical aspects which he did clearly using lay terms I could understand. The company offer software support which is a good idea at reasonable cost.
Reviewed on 22/05/2015
Mark is very knowledgeable and is prompt and professional. Very good service. I would definitely recommend him.
Reviewed on 21/05/2015
Responded promptly, knowledgeable, very fair, very good service. Would call again.
Reviewed on 13/05/2015
Mark arrived on time and cleared my infected hard drive of unwelcome visitors. Very impressed with his skills, and would use again if needed
Reviewed on 23/04/2015
Excellent, very prompt and professional service at a very reasonable cost. I will recommend him to all my 'Apple' using friends.
Reviewed on 08/04/2015
Called Mark from Insomnia IT to look at a problem with our computer which had been shutting itself down, failing to boot up and locking itself for a few months. Mark was totally honest and informed me that he was unable to fix it. He ordered a new computer for us and was available to deliver and install it two days later. He was very personable and punctual and someone I felt I could totally trust.
Reviewed on 19/02/2015