Information for Trusted Trader customers

Trusted Trader logo

We know that finding the right trader can be a big worry. We've all heard stories about cowboy builders, dodgy workmen and rip-off merchants.

That's why we set up Derbyshire Trusted Trader. We can help you to find honest and reliable traders who commit to doing a good job for a fair price.


Derbyshire trading standards check out all the businesses on our Derbyshire Trusted Trader register.

You'll find plumbers, builders, roofers, decorators, joiners, glazers, electricians, gardeners, retailers … and many more.

You can find a Derbyshire Trusted Trader by:

  • Searching the Derbyshire Trusted Trader list on this website - search for a trader
  • Ringing Call Derbyshire - our contact centre - on tel: 01629 533190 between 8am and 8pm weekdays, or between 9.30am and 4pm Saturdays. Call charges may vary.
  • Calling into a local library and asking about Derbyshire Trusted Trader. Staff will be able to supply you with more information and you can take advantage of free internet use to search for businesses online.

Benefits

Derbyshire Trusted Trader puts you in touch with traders who care about their customers and who commit to providing good services legally, honestly and fairly.

All businesses that apply to join Derbyshire Trusted Trader are subject to checks by Derbyshire trading standards. Full details of the checks we carry out are available in the 'What checks do we carry out on Trusted Trader applications?' document attached to this page.

Reviews take place yearly to ensure that all members continue to meet the terms and conditions of membership and uphold high standards of customer service.

After you've used a Trusted Trader you'll be invited to give feedback on how they did. This feedback appears on our website to help other customers pick the right trader for their job.

Many Derbyshire Trusted Traders have our logo on their work vehicles or display window stickers.

Before you buy services and goods

It's often a good idea to be clear what you need to do before you ask a trader to carry out work, or when you are buying goods from a business. You might find some of the information in consumer advice useful.

We have developed some top tips for getting the most out of Trusted Trader.

Limitations

Find out more about the limitations of trusted trader.

Complaints procedures

If a problem crops up, you can register your concerns by telephoning the Citizens Advice Consumer Service (opens in a new window) telephone helpline on tel: 08454 04 05 06.

If a solution to a customer complaint cannot be found, and the consumer is agreeable, Derbyshire trading standards will offer to mediate.

To ensure this, Derbyshire trading standards may want a written statement from both parties.

Where a complaint cannot be resolved by mediation, Derbyshire trading standards may recommend arbitration through a trade association if appropriate, or court action.

You might find some of the information in consumer advice useful.

Related documents

The following documents are in Portable Document Format (PDF). You can download software to view PDF documents for free from the Adobe website (opens in a new window)