Information for customers

That’s why we set up Derbyshire Trusted Trader.

We can help you to find honest and reliable traders who commit to doing a good job for a fair price.

Derbyshire trading standards check out all the businesses on our Derbyshire Trusted Trader register.

You’ll find plumbers, builders, roofers, decorators, joiners, glazers, electricians, gardeners, retailers … and many more.

You can find a Derbyshire Trusted Trader by:

• Searching the Derbyshire Trusted Trader list on this website - search for a trader

• Ringing Call Derbyshire – our contact centre – on 08 456 058 058*

• Calling into a local library and asking about Derbyshire Trusted Trader. Staff will be able to supply you with more information and you can take advantage of free internet use to search for businesses online. 

* Call Derbyshire is open 8am to 8pm weekdays, 9.30am to 4pm Saturdays. An average three-minute call costs 10p for BT customers. Charges from other suppliers may vary.

Benefits

Derbyshire Trusted Trader puts you in touch with traders who care about their customers and who commit to providing good services legally, honestly and fairly.

All businesses that apply to join Derbyshire Trusted Trader are subject to checks by Derbyshire trading standards.

Reviews take place yearly to ensure that all members continue to meet the terms and conditions of membership and uphold high standards of customer service.

You will be invited to rate a Derbyshire Trusted Trader after they carry out work or provide a service.

You’ll be able to easily identify Derbyshire Trusted Traders where you live because many will have our logos on their work vehicles as well as window stickers.

Before you buy services and goods

It is often a good idea to be clear what you need to do before you ask a trader to carry out work, or when you are buying goods from a business. You might find some of the information in Consumer Advice useful.

What cannot be guaranteed?

The information provided by us is accurate to the best of our knowledge but must not be taken in any way as a warranty by Derbyshire County Council of the status of any individual trader. We will not accept any liability whatsoever arising out of the use of information gained under Derbyshire Trusted Trader.

Every effort is made to ensure that members comply with the law, but if their work results in a complaint, Derbyshire trading standards will offer civil advice to both parties, and offer to mediate if the parties cannot agree to a solution.

Derbyshire Trusted Trader is mainly concerned with the quality of customer service delivered by members, and ensuring members trade legally, honestly and fairly.

It is not intended to assure other aspects of a member’s business.

Complaints procedures
 
If a problem crops up, you can register your concerns by telephoning Consumer Direct (opens in a new window) on 08454 04 05 06

If a solution to a customer complaint cannot be found, and the consumer is agreeable, Derbyshire trading standards will offer to mediate.

To ensure this, Derbyshire trading standards may want a written statement from both parties.

Where a complaint cannot be resolved by mediation, Derbyshire trading standards may recommend arbitration through a trade association if appropriate, or court action.

You might find some of the information in Consumer Advice useful.