Consumer Advice
Consumer Direct is a telephone and online service. It provides advice and support to consumers in Derbyshire.
It is supported by councils in the East Midlands and by the Office of Fair Trading (OFT).
It provides clear and practical advice which can help you to sort out your problems or arguments with suppliers of goods or services.
This service is free of charge.
More complex problems or complaints which may need further information or help are referred to Trading Standards or to other advice services.
If you would like to speak to a Consumer Direct adviser, then please call:
08454 04 05 06
Consumer Direct is open on:
- Monday to Friday 9am to 5pm
If you would like to email Consumer Direct, then please use the link below to contact them via their website.
The Consumer Direct website also provides a wide range of consumer information and advice.
Derbyshire Trading Standards works in partnership with Consumer Direct to try to resolve consumer issues. Consumer Direct deal with straightforward requests for advice whilst referring more complex cases to our specialist staff for further consideration.
Full details of how we work with Consumer Direct and how we deal with consumer issues are contained within our Consumer Advice and Enquiries Policy. Please use the link in the related documents section to read our shortened version of this policy in leaflet form called 'Advice and Enquiries about Faulty Goods'. The full policy document is also available in the related documents section.
Related documents
The following documents are in Portable Document Format (PDF). You can download the PDF software for free from the Adobe website (opens in a new window)
