Problems with services
You have consumer rights whenever you buy goods or services.
Please use the links in the related documents section to look at our leaflets.
Related documents
The following documents are in Portable Document Format (PDF). You can download the PDF software for free from the Adobe website (opens in a new window)
- A guide to the Consumer Protection from Unfair Trading Regulations 2008 (156KB)
- Agents and agencies (142KB)
- Buying communication and media packages from retailers (141KB)
- Buying services - your rights (169KB)
- I can't contact the trader - what can I do? (140KB)
- Is the trader right? (159KB)
- My flight has been cancelled - what are my rights? (143KB)
- Shopping at home: your guide to the Distance Selling Regulations (149KB)
- Shopping on the internet - top ten tips (139KB)
- Writing an effective letter of complaint (217KB)
- Your rights when buying on credit (148KB)