Other consumer problems
We have a range of consumer advice leaflets which aim to help you with problems such as buying goods, insolvency, holidays and managing your store cards.
Please use the links in the related documents section on this page to look at our consumer leaflets.
You can also use the links on this page to access leaflets from Citizens Advice (opens in a new window).
Related documents
The following documents are in Portable Document Format (PDF). You can download the PDF software for free from the Adobe website (opens in a new window)
- A guide to the Consumer Protection from Unfair Trading Regulations 2008 (156KB)
- Agents and agencies (142KB)
- Buying communication and media packages from retailers (141KB)
- Cold call scam awareness chart (121KB)
- Credit terminology. What does it all mean? (146KB)
- Do you sell at car boot sales? (152KB)
- Hiring goods (157KB)
- Holidays (156KB)
- Homeworking schemes (142KB)
- I can't contact the trader - what can I do? (140KB)
- Insolvency (141KB)
- Internet auctions - the law for 'business' sellers (153KB)
- My flight has been cancelled - what are my rights? (143KB)
- Package holidays and the disabled traveller (152KB)
- Problems with purchases overseas (156KB)
- Sale and resale of tickets (133KB)
- Shopping at home: your guide to the Distance Selling Regulations (149KB)
- Timeshares and holiday clubs (142KB)
- Trade associations and regulatory bodies (165KB)
- Writing an effective letter of complaint (217KB)
- Your legal rights when buying at home (155KB)
- Your rights when buying on credit (148KB)