If you are in dispute
We have a number of leaflets to help you if you are in dispute.
Please use the links in the related documents section to look at our advice leaflets.
You can also use the related links on this page to access leaflets from Citizens Advice (opens in a new window).
Related documents
The following documents are in Portable Document Format (PDF). You can download the PDF software for free from the Adobe website (opens in a new window)
- Getting evidence to prove your claim (138KB)
- I can't contact the trader - what can I do? (140KB)
- Insolvency (141KB)
- Is the trader right? (159KB)
- Problems with purchases overseas (156KB)
- Thinking of suing in a county court? (160KB)
- Trade associations and regulatory bodies (165KB)
- Writing an effective letter of complaint (217KB)