Consumer advice/enquiries

Consumer Direct is a national telephone and online consumer advice service set up by the Government and supported by trading standards services all over the country.

If you would like clear, practical consumer advice or want to complain about a Derbyshire trader; Consumer Direct is your first point of contact (opens in a new window) .

Derbyshire Trading Standards works in partnership with Consumer Direct to try to resolve consumer issues. Consumer Direct deal with straightforward requests for advice whilst referring more complex cases to our specialist staff for further consideration.

Full details of how we work with Consumer Direct and how we deal with consumer issues are contained within our Consumer Advice and Enquiries Policy. Please use the link in the more information section on this page to look at it.

Related documents

The following document is in Portable Document Format (PDF). You can download the PDF software for free from the Adobe website (opens in a new window)

DirectGov