Consumer advice/enquiries

If you would like clear, practical consumer advice or want to complain about a Derbyshire trader; Consumer Direct is your first point of contact (opens in a new window) .

Derbyshire Trading Standards works in partnership with Consumer Direct to try to resolve consumer issues. Consumer Direct deal with straightforward requests for advice whilst referring more complex cases to our specialist staff for further consideration.

Full details of how we work with Consumer Direct and how we deal with consumer issues are contained within our Consumer Advice and Enquiries Policy. Please use the link in the related documents section on this page to read our shortened version of this policy in leaflet form called ‘Advice and Enquiries about Faulty Goods’. The full policy document is also available in the related documents section.