Fair Trading leaflets
Fair Trading investigate complaints about a wide range of issues including misdescribed goods, doorstep crime, bogus callers and counterfeit goods.
Please use the links in the related documents section on this page to view our leaflets.
If you would like to order any of our leaflets please contact us.
Related documents
The following documents are in Portable Document Format (PDF). You can download the PDF software for free from the Adobe website (opens in a new window)
- A guide to the Business Protection Misleading Marketing Regulations 2008 (131KB)
- A guide to the Consumer Protection from Unfair Trading Regulations 2008 (149KB)
- A trader's guide to contracts concluded in consumer's homes or workplaces (148KB)
- A traders guide to the civil law relating to the sale and supply of goods and services (154KB)
- Accurately describing goods and services (136KB)
- Antiquities/antiques (135KB)
- Booking one day sales (167KB)
- Companies and business names (144KB)
- Credit brokers fees (130KB)
- Displaying prices in hotels and guesthouse (129KB)
- Disposal of uncollected goods (160KB)
- Do you sell at car boot sales? (145KB)
- Don't take the risk - say no to doorstep callers. Driveways/roofers/building services (159KB)
- Don't take the risk - say no to doorstep callers. Gardening services (159KB)
- Don't take the risk - say no to doorstep callers. Home surveys (159KB)
- Doorstep crime − don't be a victim! (189KB)
- Doorstep crime and bogus callers (181KB)
- Energy rating information (293KB)
- Environmental claims (97KB)
- Footwear labelling (136KB)
- Information for estate agents − property descriptions (155KB)
- Internet Auction Sites (144KB)
- Mileage of used vehicles (133KB)
- Package tours and holidays (134KB)
- Price marking of goods for retail sale (246KB)
- Publishing and marketing scams (151KB)
- Returns policies − guide for retailers (131KB)
- Sales of Mobility Aids - Beware! (149KB)
- Textile labelling: fabrics sold loose (128KB)
- Textile labelling: ready-made items (135KB)
- Use of membership/approval logos and claims of approval (132KB)
- Video recordings for sale and hire (148KB)