Consumer advice user surveys
We have lots of interaction with consumers and as a result they are an important stakeholder in our service.
In order to gather the views of consumers, we carry out regular surveys which are sent at the completion of any complaint or enquiry they have contacted us with.
The survey looks at satisfaction with our service, awareness of the work we do and also asks for the views of consumers on the relative priority we should give to some of our main roles.
The survey also includes a set of standard questions which the Government requires all trading standards services to ask their customers.
The results are used in two ways; to improve our service by identifying any areas of concern and to provide the statistical basis for one of the Government's national performance measures for trading standards - "Informed Confident Consumers".
The results of our consumer advice user surveys are attached to this page.
Related documents
The following documents are in Portable Document Format (PDF). You can download the PDF software for free from the Adobe website (opens in a new window)
- Survey of Consumer Contacts 2010/2011 - Results (66KB)
- Survey of Consumer Contacts 2009/2010 - Report (41KB)
- Survey of consumer contacts - comparison of annual survey results (26KB)
- Survey of Consumer Contacts 2009/2010 (76KB)
- Survey of Consumer Contacts 2008/2009 (47KB)
- Survey of Consumer Contacts 2007/2008 (102KB)