Services for adults

You will receive an assessment of your needs. This is based on the eligibility framework for social care services, which is in line with Government guidance. We also discuss your needs with other agencies, such as health, where appropriate.

A care plan will be written with you and your carer (where appropriate) if you are eligible for assistance.

This care plan will clearly set out all the services the assessment shows that you need. All parties will then agree how these services should be delivered and staff will work from the agreed care plan.     

The care plan will be reviewed at regular intervals with you and your carer (if appropriate) and adjusted as necessary.

The Annual Performance Assessment report and an easy read version of the report are available in the related documents section at the bottom of this page.

How to contact a social worker

If you need to contact social work staff for advice or an appointment, all the telephone numbers and email addresses are available in our Social Care Contacts section. You can use this section to contact the area office closest to you, or if you have an emergency outside normal office hours, the contact details for the out of hours service are also available.

Other support services

There are now two free ways in which patients, carers and health care professionals can access information about long term conditions and the services that are available to support them, use the links to download free guides:

• Information Prescriptions (opens in a new window)

• Your Health, Your Way (opens in a new window).

In the related documents section you can download information relating to services for adults.

You can also find some examples of how our services are seen by others, our Assessment Report on the Charter Mark for Walton Hospital Assessment Team, the Best Value Review for Day Services for Older People and the Charter Mark Review Report on Resource Centres and Day Services for Older People.

Please use the following link if you have any concerns about the safety or welfare of an adult. (opens in a new window)